Instead, you might have tried contacting someone higher up at AT&T. I wouldn’t have wasted my time on the phone with them. Once you contacted AT&T, everything should have gone much more smoothly. The company probably didn’t know their home had burned to the ground. That’s understandable, too, given that they had escaped the blaze with only their lives and their dog. But it looks like they waited a while before making inquiries to AT&T about their phone bill. They could have forwarded their old number to a cell phone or canceled their service. Your in-laws should have contacted AT&T to make arrangements after escaping the wildfire. No, you don’t have to pay this AT&T phone bill AT&T couldn’t know whose homes burned down and then proactively suspend their service. Others escaped the disaster and continued to use their landlines. Some customers affected by the fire opted to forward their phones to a temporary number or a cell phone. I guess now we know: AT&T would continue to charge them for their service. It remained unclear, however, what would happen to customers who lost their homes. The carrier offered to waive fees for remote call forwarding and voicemail. Travel Relaxed…Travel Secure…When you have Travel Insured. The financial strength and core values of the companies give Travel Insured the best position in the market to continue its commitment of helping individuals protect their travel plans. In 2015, Travel Insured was acquired by Crum & Forster, whose parent company is Fairfax Financial Holdings Ltd. Plans also include other non-insurance assistance services. Some of the major travel insurance benefits provided by in their plans include Trip Cancellation, Trip Interruption, Accident and Sickness Medical Expense, and Baggage and Personal Effects coverage. For over 25 years, their goal has been to help each individual travel confidently. The company even issued a press release boasting of its relief efforts for Camp Fire victims.Įlliott Advocacy is underwritten by Travel Insured International - Travel Insured International is a leading travel insurance provider. AT&T shouldn’t have sent them a bill for phone service it couldn’t and did not provide. An apology to my family, who are elderly and have suffered greatly, would be appreciated. All I ask is that AT&T reverse the charges. I’ve called AT&T numerous times to get this fixed. Imagine my surprise when my in-laws told me this week they are still being billed. I personally visited the local AT&T store in Roseville in March and was assured the phone bill would be reversed within four days. They have contacted AT&T numerous times to have the billing reversed - without success. They were able to move back to their newly repaired home in April.ĪT&T has been sending a phone bill to my in-laws for nearly $300 for services allegedly provided after the date their house burned down. They lived in a rental apartment in Roseville while their home was being repaired and utilities restored. The telephone pole in front of their home was burned and the telephone line to their home was severed. They took their dog with them, and nothing else. They escaped from their home with their neighborhood on fire, at 2 a.m. My elderly in-laws suffered damage to their home in Magalia, Calif., in the Camp Fire last November. The elderly couple keeps getting a phone bill from AT&T. If your house burns down, do you still have to pay your AT&T phone bill? That’s the question that John Valentine wants to be answered after his in-laws lost their home in a massive wildfire.
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